Establishing Positive Company CulturePromoting a Positive Company Culture is a wholistic approach effecting customers, employees and ourselves, integrated throughout and exemplified in everything we do.
The building blocks for a positive and successful company culture begin with a foundation of ‘Fricks Codes’ integrated day-in and day-out that are reflective of our Values. Our Values of Excellence, Integrity, Service, Respect and Accountability are a platform upon which our Vision is derived. Ultimately our Mission is the apex, the pinnicle, of everything coming together for the benefit of our customers, employees and ourselves.
We believe having a defined Company Culture gives us a direction and an advantage and helps guide the course for everything we do now and long into the future.
FRICKS design-builds and installs the most durable concrete floors in the world.
Build the most durable industrial concrete floors to help our clients perform better, safer, faster, and more efficient.
Five Values that serve to guide our daily actions toward others and ourselves.
Provide your very best to others
Demand the best in yourself
Deliver on your Commitments
Represent Fricks with pride of workmanship
Create a positive experience that others will recognize and appreciate
Respond with "Competitive Urgency"
Treat others with dignity, honesty and respect
Value others and help them succeed
Take ownership of your actions and decisions
You are an ambassador for Fricks
From the beginning, we’ve wanted The Fricks Company to be the best. The best in how we treat our customers, the best in how we work with each other, and the best in the results we achieve. These differences are captured in the 28 "Fricks Codes" that are the foundation for our unique culture. These codes serve as a daily manifestation of our Values, which in turn enable us to deliver on our Vision, and ultimately our Mission.
Know and follow all safety rules and guidelines. Know and practice our safety procedures. Ensure everyone’s safety and yours as we are all part of the “FRICKS” family. Our Goal is for all our Team members to return home safe.
When delivering difficult or complex messages, or in tough situations speak “live” versus hiding behind e-mail, text or voicemail. Where appropriate, follow-up in writing. Speak Direct to help to make progress.
Have a passion for excellence and doing things right. Take pride in the quality of everything you do. Always ask yourself, “Would I put my name on this?”
Recognizing people doing things right is more effective than pointing out when they do things wrong.
Do what you say you’re going to do., regardless of how it affects your day. This includes being on time for all phone calls, appointments, meetings, and promises.
Create, clarify and avoid misunderstandings by discussing expectations upfront. Ask questions when you’re not clear on what is expected of you. End all meetings with clarity.
Our customers expect results. Follow-up on everything and take responsibility to ensure that tasks get completed. Hold yourself and others to a high level of ACCOUNTABILITY.
Take personal responsibility for making things happen. Respond to every situation by looking for ways to do it better.
Get to know your customers and co-workers on a more personal level. Understand what makes others tick and what’s important to them. Strong relationships enable us to work through difficult issues and challenging times.
We’re all responsible for, and benefit from the FRICKS image and reputation. Consider how your actions affect our reputation. Be a proud representative of FRICKS.
Information is critical. It is important that you share it. Document everything you do and everything you know so that others can have access to the information necessary for success.
Respond to questions and concerns quickly, whether it’s in person, by text, phone or by e-mail. This includes simply acknowledging that we got the question and we’re “on it”.
You have the power to choose your attitude. Choose to be friendly, optimistic, and enthusiastic. Give people the benefit of doubt and spread optimism and positive energy.
Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it better.
Your personal appearance makes a strong statement about you and Fricks. Take responsibility to see that all jobsites and work areas are clean and neat. The appearance of our equipment, vehicles, jobsites, and personnel matters.
Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency.
Guide others and teach them your skills and knowledge. This builds a sense of responsibility, pride, unity, and accountability. Their success is your success. The growth and development of others is vital to Fricks.
Demonstrate a commitment to doing the right thing in every action, in every decision you make. Always tell the truth, no matter the consequences. If you make a mistake, own up to it and keep your INTEGRITY.
Treat every customer, coworker, and everyone in-between with consideration and appreciation, regardless of their background or job title. Everyone is worth of your respect.
